Return and Refund Policy for Enzebra Scents
Effective Date: 31-12-2024
At Enzebra Scents, we are committed to ensuring your satisfaction with our products. Please review our Return and Refund Policy to understand your options if you are not completely satisfied with your purchase.
1. Returns
Eligibility for Returns:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 7 days of receiving your order.
Non-Returnable Items:
- Personalized or custom-made candles.
- Sale or clearance items.
- Damaged products not reported within 7 days of delivery.
To initiate a return, please contact us at:
- Email: admin@zebraindustries.net
- Phone: +1 601 307 5008
Once your return request is approved, we will provide a return shipping label or instructions.
2. Refunds
Refund Process:
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item(s).
- If your return is approved, you will be notified via email.
Partial Refunds:
A partial refund may be granted for:
- Products not in their original condition.
- Items damaged for reasons not due to our error.
3. Damaged or Defective Items
If your product arrives damaged or defective, please report the issue within 7 days of delivery by contacting us. Include:
- A detailed description of the issue.
- Photos of the damaged or defective product.
We will provide a replacement or refund at no additional cost after reviewing your claim.
4. Exchanges
We currently do not offer direct exchanges. If you wish to replace a product, please initiate a return and place a new order.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).
- Original shipping fees are non-refundable.
6. Contact Us
If you have questions or need assistance with your return or refund, reach out to us:
- Email: admin@zebraindustries.net
- Phone: +1 601 307 5008
Thank you for shopping with enzebrascents.com. We are committed to providing you with high-quality products and exceptional service.